General terms and conditions

King Billy Casino is operated by Novatrix SRL based in Potrero Cerrado, Oreamuno, Cartago, Costa Rica. Payment agent functions are performed by Tronabriz Limited. The casino is subject to E-Gaming Licence No. 0000002 from the Tobique Gaming Commission (Costa Rica).

The service is intended for persons aged 18 or above, or the minimum age applicable in their jurisdiction. Access from persons in the following countries is not permitted: Afghanistan, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Central African Republic, China, Cuba, Cyprus, Democratic Republic of Congo, Estonia, Georgia, Gibraltar, Greece, Guernsey, Haiti, Iran, Iraq, Israel, Japan, Jersey, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Poland, Romania, Russia, Salvador, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela and Yemen.

All bonuses are subject to specific conditions. Standard turnover for deposits is 3 times the deposited amount before winnings can be withdrawn. This applies to deposits without bonus as well.

Players from Sweden are excluded from all bonuses, promotions, VIP programmes and loyalty point redemption. Certain game providers are restricted in various countries: NetEnt games are not permitted in Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom and USA. Play'n GO and Pragmatic are not available in Sweden. Amatic games are subject to restrictions in Australia, Austria, Estonia, Greece and USA.

• Maximum wagering requirements: 3x deposit before withdrawal
• Bonus abuse includes: highest permitted stakes on high volatility games; stake reduction following large winnings; pure bonus claims without genuine deposits; multi-account registration (shared IP/device); exploitation of software errors; delaying play until requirement expiry time

King Billy reserves the right to block accounts and forfeit winnings if there is evidence of bonus abuse. Bonus wagering requirements must be met through genuine activity, not through exploits or loopholes.

• Maximum stakes during bonus phase may be restricted
• Bets on low volatility games may not count or count at reduced rate
• Large winnings can be paid out in monthly instalments (max. €30.000 per month for winnings over €30.000)
• Progressive jackpot winnings are paid out in full

King Billy requires full identity verification before any withdrawal. Required documents must be in Latin or Cyrillic script; otherwise video verification is required. Players under 18 years or the local minimum age result in account closure, forfeiture of winnings and refund of deposits (subject to policy).

Only one account per person is permitted. Accounts sharing a common address, household, IP address or device are considered duplicates, blocked and winnings forfeited. A blocking period may be enforced as a forced chargeback.

• Required documents: both sides of ID (passport, driving licence, identity card), proof of address (utility bill or bank statement), proof of payment method
• Credit card verification: photo/screenshot of front and back required
• Live telephone verification may be required additionally
• Video verification (with valid ID and name spoken) if documents are not in the required script
• Withdrawal requests remain pending until all verification steps are completed
• Accounts are blocked and withdrawals cancelled if the operator cannot reach the player within 2 weeks

King Billy reserves the right to change these terms at any time. Players should check this page regularly. Material changes will be communicated to existing accounts. Following update, new terms apply to all activity.

Accounts inactive for 12 consecutive months (no login or play) are subject to a monthly fee of €20 or equivalent in account currency. This fee is deducted from the balance until it reaches zero or the account is reactivated. Refund requests for authorised transactions must be submitted within 24 hours; claims for unauthorised access within 30 days.

All disputes relating to King Billy shall be settled exclusively through arbitration in Costa Rica. Legal proceedings are excluded. EGIS (https://egis.io) is the authorised arbitration organisation operating under the terms of the Tobique Gaming Commission. Dispute claims may be submitted to [email protected]. All claims or legal rights must be filed within 1 year from their inception.